Complete Athlete Privacy Policy 


This Complete Athlete Privacy Policy (this “Privacy Policy”) describes how and when Complete Athlete, LLC (“Complete Athlete”, “we”, “us”, or “our”) collects, uses, maintains, and shares information when you interact with our website, our mobile applications, our affiliated network of websites, our emails, our SMS messages, and any other interactive features we may provide (collectively, the “Services”).

When using any of our Services, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. 

Any terms not defined herein shall have the meaning given to such term in the Complete Athlete Terms and Conditions. 

If you have any questions or comments about this Privacy Policy, please contact us at:

Complete Athlete, LLC
Attn: Lindsey Stover
660 Newport Center Dr.
Suite 200
Newport Beach, CA 92660
Tel. 949-698-1590
Email: Help@MyCompleteAthlete.com.

PURPOSE OF INFORMATION COLLECTION AND USE

Complete Athlete collects and uses your information to provide, measure, and improve our Services over time.  We may also share or disclose your information for purposes required or authorized by or under applicable law.

Information You Give Us.  We collect and store any information you enter on our Services. When you choose to create or update an account, you must provide identifying information about you (including your name, e-mail address, birthdate, residential city/state, and profile picture) and create access credentials.  Please note that if you do not provide us with such information, then we may not be able to register you, in which case you may not have full access to the Services offered by Complete Athlete.

 If you choose to purchase a product through our Services (e.g., an in-app purchase of one of our e-books), we ask you to provide additional information, including postal address, telephone number and payment information. If you choose to contact us, we may keep your message, e-mail address, and contact information to respond to your customer service request. 

We collect and store information about the interactions you have with others on the Services, including, but not limited to, any text, video or photographic content you may submit. Your interactions may be shared publicly or may be shared with certain other individuals on our Services, as described below.

 Information We Collect Automatically.

When you interact with the Services, certain information about your use of our Services is automatically collected. This information includes which books you read, where you are in a book, and metrics regarding your level of engagement on the Services. We also collect computer, device, and connection information, such as statistics on your page views, traffic to and from our Services, and device identifiers. This information also may include how you search for our Services.  Complete Athlete does not collect any geolocation data based on interaction of user devices with our system (e.g., mobile device location and IP addresses).

Much of this information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device.  The tracking technologies employed when you use our Services may be first-party or third-party.

Among the tracking technologies we use is Google Analytics.  Google Analytics help us analyze how users interact with and use the Services, compile reports on the Services’ activity, and provide other services related to our Services’ activity and usage. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here

Your browser or device may include “Do Not Track” functionality. At this time, Complete Athlete does not respond to browser “Do Not Track” signals.

 

INFORMATION SHARING AND DISCLOSURE

Complete Athlete uses and shares your information in the following circumstances:

Complete Athlete.  Complete Athlete may use your information to provide and improve our products and services, to communicate with you, including to respond to your inquiries and fulfill your requests, or to customize your account. We may also use your contact information to market to you.  You can let us know at any time if you want to opt out from having your information used by us to market to you, by contacting us using the contact details at the end of this Privacy Policy or opting out via the unsubscribe link on your marketing emails.  Complete Athlete may also use data to help us perform various functions necessary to fulfill our Services including usage analytics, data processing, payment processing, message boards, technology and users services and account management.  For example, Complete Athlete may analyze usage information so that we can identify which of our services are most popular and how they can be improved. 

Authors, Subject Matter Experts, and Publishers.  When you create a profile, you are given an option to elect to share your information with our partners for the purpose of their direct interaction with you, including to send you additional offers. By choosing this option, you agree that (i) your email address will be disclosed to and shared with the Authors, designated subject matter experts, and publisher of books that you purchase from Complete Athlete, (ii) these designated parties will also receive from Complete Athlete information regarding how you consumed Content including the language, country, and time zone associated with your account, your comments on the book(s) or Content, passages in the book(s) or the Content you mark as favorites or share, the frequency and duration of your reading activities, and other information that result from your use of the Services, and (iii) these designated parties can use this information for informational and marketing purposes, such as announcements of book signings, conventions, conferences, announcements of new books, other books that may be of interest to the reader, and similar activities.  These designated parties can provide this information directly to you using your email address.  The Author and Publisher are identified in the opening pages of each book in the Complete Athlete series of books.  The Subject Matter Experts for each book in the Complete Athlete series of books may change from time to time.  However, only a Subject Matter Expert can initiate a conversation within any of the books.  The Subject Matter Expert is identified as part of the initiated conversation.

Other Users and the General Public.  When you create a user profile on the Services, your profile picture and name are listed publicly. Any information listed in your profile, as well as any message, announcement, or posting that you make via your profile page on the Services is public and can be viewed by any other user on the Services. You may also exchange private messages and/or group messages with other individual Users that you are following or that are following you.  

Each book in the Complete Athlete series of books includes an integrated chatroom function that allows a User of a particular book in the Complete Athlete series of books to exchange chatroom content with the Author of the particular book in the Complete Athlete series of books and with other Users reading the same book in the Complete Athlete series of books. Your name and/or username will be visible to other Users when you interact on our chat feature. Complete Athlete cannot protect the privacy of any information you share on our chat feature, whether in public forums in the integrated chatrooms of the books in the Complete Athlete series of books, or via private or group messaging via the Services.  When you share information or comment via the Services, you should think carefully about what you are making public.

Complete Athlete cannot protect the privacy of any information you share with anyone who is following you or in a chatroom.  When you share information with followers via the Services, you should think carefully about what you are making available to others.  Complete Athlete also monitors activity on the Services, including content of private messages, group messages, and chatrooms, for the purpose of protection of users on our Services and compliance with applicable laws and regulations.

Other Parties. We may share data with coaches who promote our Services to their athletes. The data we share is typically aggregated, de-identified data—e.g., statistics about engagement across a team. As aggregate, de-identified data does not personally identify you, we may share this data more broadly at our discretion, including for marketing purposes.

Law Enforcement, Government Agencies, Courts, and Related Parties.  Notwithstanding anything to the contrary in this Privacy Policy, we may access, use, preserve, and disclose your information, including your Personal Information, if we believe in good faith that it is reasonably necessary to:

  • comply with a law, regulation, legal process, or governmental request;

  • protect the safety of any person including to prevent death or imminent bodily harm;

  • detect, prevent, and address fraud, security, or technical issues; or

  • protect Complete Athlete’s rights or property.

We have the right to provide a User’s billing, account, or use records, and related information in response to lawful process, court orders, subpoenas, witness summons, or warrants, or to protect our rights, customers, or business. 

We may also retain information from disabled accounts as appropriate to meet legal requirements.  However, nothing in this Privacy Policy is intended to limit any legal defenses or objections you may have to a third-party’s request to disclose your information.

Business Transfers and Affiliates.  In the event Complete Athlete is involved in a bankruptcy, merger, acquisition, reorganization, sale of assets, transfer of business or any similar transaction, your information, including your Personal Information, may be sold or transferred as part of that transaction.  This Privacy Policy will apply to your information as transferred to the new entity, which such new entity may use your Personal Information for the same purposes as set out in this Privacy Policy.  If Personal Information is disclosed prior to the completion of such transaction, it will be disclosed pursuant to an agreement that requires the receiving organization to only use and disclose information for purposes related to the transaction and to use appropriate security safeguards to protect the Personal Information.  If the transaction does not proceed, the receiving organization will be required to return or destroy the Personal Information within a reasonable timeframe.  We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our Services and our affiliates’ services.

ACCESSING AND MODIFYING YOUR INFORMATION

If you are a registered User, we provide you with tools and account settings to access, correct, delete, or modify some of the information, such as name and/or username and password, that you provide to us and which is associated with your account.  Upon written request to Help@MyCompleteAthlete.com you will be informed of the existence, use and disclosure of your information, and will be given access to that information.

Retention PERIOD FOR Information

We routinely destroy information that is no longer required for the purposes described herein, in accordance with applicable laws.

INTERNATIONAL USERS

Our Services are based in the United States.  If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally.  By providing your information, you expressly consent to any transfer and processing in accordance with this Privacy Policy while acknowledging that privacy laws in the United States may be different, and in some cases, less protective, than those in effect in your jurisdiction. 

Users in the European Union (EEA) and Switzerland

If you are a resident of the EEA or Switzerland, the following information applies.

Purposes of processing and legal basis for processing: As explained above, we process personal data in various ways depending upon your use of our Services.  We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Services; and (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedom related to data privacy.

Right to lodge a complaint: Users that reside in the EEA or Switzerland have the right pursuant to the General Data Protection Regulation (GDPR) to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here.

Transfers: Information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. We will ensure that transfers of personal data to a third country or an international organization are subject to appropriate safeguards as described in Article 46 of the GDPR.

Individual Rights: If you are a resident of the EEA or Switzerland, you are entitled to the following rights. Please note: In order to verify your identity, we may require you to provide us with personal data prior to accessing any records containing information about you.

●      The right to request data erasure. You have the right to have your data erased from our Services if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or you believe your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.

●      The right to restrict or object to our processing. You have the right to restrict or object to our processing if we are processing your data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.

 Users in the People’s Republic of China (PRC)

If you are a resident of the PRC, the following information applies.

In addition to the basic account and contact information, you are required to provide Complete Athlete with your full name, nationality, and government-issued identification number (ID Number).  We do not share your ID Number unless required by law.

Right to lodge a complaint: Users that reside in the PRC have the following right pursuant to Articles 9 and 12 of the PRC Provisions on Protecting the Personal Information of Telecommunications and Internet Users.

If you (i) have any complaint questions or comments about this Privacy Policy, (ii) need access to your Personal Information, (iii) have discovered any mistake in your Personal Information and request us to correct, (iv) intend to terminate the use of our services and deregister your account, or (v) intend to lodge any complaint against our collection, use or disclosure of your Personal Information (in which case we will respond within 15 days), please contact us using the contact information provided at the beginning of this Privacy Policy.

SECURITY

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services.  Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. 

Electronic Communications.  By using the Services or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services.  If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or sending an e-mail.  You may have a legal right to receive this notice in writing.  To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at Help@MyCompleteAthlete.com.

COMPLETE ATHLETE’S POLICY TOWARD CHILDREN

Your privacy is important to us, and we recognize the need to provide additional privacy protection for children using the Services.  Our privacy practices are guided by the United States' Children's Online Privacy Protection Act of 1998 (“COPPA”), as well as data privacy laws in the United States and other applicable countries.  In all cases, we encourage younger users to always check with their parents or guardians before entering information on any website or mobile application and suggest families discuss their household guidelines regarding the online sharing of Personal Information.

Because our Services offer a range of activities for users of all ages, we may collect Personal Information from children under thirteen (13) or the equivalent minimum age in the relevant jurisdiction.  To protect the privacy of these children and maintain compliance under COPPA for children under thirteen (13) or the equivalent minimum age in the relevant jurisdiction, we have implemented a number of precautions, such as:

  • Unless otherwise authorized by law, we will not collect Personal Information from a child without a parent or legal guardian’s consent.

  • In any instance where we do collect Personal Information from a child, we will only ask for as much information as necessary for the child to participate in our Services, and it will only be retained as is reasonably necessary to allow your child to participate in the Services, or as required by law.

  • We will not knowingly share a child’s Personal Information with anyone for any purpose, except as required by law.

  • In the event we discover that we have collected a child’s Personal Information in a manner inconsistent with COPPA’s requirements, we will either delete that information or immediately seek the parent or legal guardian’s consent to such collection.

  • If we intend to collect and store Personal Information from children, we endeavor to obtain the verifiable consent of a parent or legal guardian before such collection, unless the collection of information falls within an exception that is permitted by COPPA.  As a parent or legal guardian, you must register and purchase for the Services on behalf of your children and your consent may be obtained in connection with your purchase of the Services.  Fees for the purchase of books in the Complete Athlete series of books and subscription fees, if any, for the Services will be charged to your iTunes or Google Play accounts at the time purchase is confirmed and will result in a notification of such transaction to the card’s primary account holder.  By authorizing the purchase, you expressly consent to the collection and use of your child’s Personal Information, in accordance with COPPA and this Privacy Policy.

  • Parents or legal guardians may contact us at the address set forth herein to ask if we have collected their child's Personal Information, to review that information, if any, request that we stop collecting this information and/or disclosing it to a third-party where such disclosure is unrelated to the Services, and have it changed or deleted.  Such requests are subject to us verifying to our satisfaction that the requester is in fact the child's parent or legal guardian.  In any correspondence such as e-mail or mail, please include the child’s name and/or username and the parent’s email address and telephone number.

YOUR CALIFORNIA PRIVACY RIGHTS

Residents of the State of California have the right to request information from regarding third parties to whom the company has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please email help@completeathlete.com or write to us at the address listed above.

 

QUESTIONS AND CONCERNS

Please contact us (using the contact details above) if you have any concerns or complaints about the manner in which we have collected or handled your information.  We will inquire into your complaint and respond to you within a reasonable period. 

CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time.  Changes to this Privacy Policy are effective as soon as they are posted to the Services or made available as an update to the app in the app store.  Your use of the Services signifies your acceptance of this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Services. 

Last Updated:  August 24, 2018