Complete Athlete, LLC
Attn: Karlyn Hixson
660 Newport Center Dr.
Newport Beach, CA 92660
INFORMATION COLLECTION AND USE
Complete Athlete collects and uses information we receive to provide, measure, and improve our Services over time. We may also share or disclose your information, including Personal Information, for purposes required or authorized by or under applicable law.
Basic Account and Contact Information. You must register to create an account to access the Services and consume most Content. When you choose to create or update an account, you must provide access credentials (such as your name and/or username and password) and Personal Information (including your name, e-mail address, birthdate, residential city/state, and profile picture). Please note that if you do not provide us with such information, then we may not be able to register you, in which case you may not have full access to the Services offered by Complete Athlete. On the Services, your profile picture and name or username are listed publicly. Any use of the Services including searching and viewing profile pages will require registration.
Customer Service. If you contact us, we may keep your message, e-mail address, and contact information to respond to your customer service request. We routinely destroy Personal Information that is no longer required for the purposes described herein, in accordance with applicable laws.
Content, Following, Profile and other Public Information. If you create a user profile, you should be aware that any information you provide as part of your Profile Information will be publicly available to all Users. Complete Athlete cannot protect the privacy of any information you share in your profile. When you share information on your User profile page via the Services, you should think carefully about what you are making public. Users can search the list of user profiles based on selected search criteria.
Any User may use the Services to “Follow” you by making a “follow request” to you. If you accept the follow request, any message, announcement or posting that you make via your profile page on the Services will be received by any other User that is following you. You may also exchange private messages and/or group messages with other individual Users that you are following or that are following you. You may decline the follow request and the declined User will not receive any message, announcement or posting that you make via your profile page on the Services. You may also reverse a previously approved follow request and the declined User will no longer receive any message, announcement or posting that you make via your profile page on the Services. Complete Athlete cannot protect the privacy of any information you share with anyone that is following you. When you share information with followers via the Services, you should think carefully about what you are making public.
Each book in the Complete Athlete series of books includes an integrated chatroom function that allows a User of a particular book in the Complete Athlete series of books to exchange chatroom content with the Author of the particular book in the Complete Athlete series of books and with other Users reading the same book in the Complete Athlete series of books. Your name and/or username will be visible to other Users when you interact on our chat feature. Complete Athlete cannot protect the privacy of any information you share on our chat feature, whether in public forums in the integrated chatrooms of the books in the Complete Athlete series of books, or via private or group messaging via the Services. When you share information or comment via the Services, you should think carefully about what you are making public.
We may use your Submitted Content or Content that you view and related information to make inferences, such as topics of interest, and to customize the Content we show you. Our default is to make your Submitted Content, including profile information, chatroom messages, and the like, that you provide through the Services available to Authors and other Users in accordance with the stated policies for as long as you do not delete it. The Services will post your Submitted Content and Profile Information to Authors and a wide range of Users, and we may not or cannot limit or control their behavior.
Location Tracking. Complete Athlete may use the residential city/state provided in a user profile, but does not collect any geolocation data based on interaction of user devices with our system (e.g., mobile device location and IP addresses).
CALIFORNIA DO NOT TRACK NOTICE
We do not track our customers over time and across third-party websites to provide targeted advertising and therefore do not respond to Do Not Track (“DNT”) signals.
INFORMATION SHARING AND DISCLOSURE
Complete Athlete uses and shares your information, including Personal Information, in the following circumstances:
Authors, Subject Matter Experts, and Publishers. Your email address will be shared with the Authors, designated subject matter experts, and publisher of books that you purchase from Complete Athlete. These designated parties will also receive information regarding how you consumed Content including the language, country, and time zone associated with your account, your comments on the book(s) or Content, passages in the book(s) or the Content you mark as favorites or share, the frequency and duration of your reading activities, and other information that result from your use of the Services. These designated parties can use this information for informational and marketing purposes, such as announcements of book signings, conventions, conferences, announcements of new books, other books that may be of interest to the reader, and similar activities. These designated parties can provide this information directly to you using your email address.
Aggregated and Anonymized Data. “Anonymized Data” is data derived from Personal Information that you or other Users have provided to Complete Athlete but contains no personal identifier. Complete Athlete maintains sole ownership of the Anonymized Data and any aggregation of Anonymized Data and may use Anonymized Data or aggregation of Anonymized Data at the sole discretion of Complete Athlete, including transferring, conveying, selling, manipulating and otherwise using such Anonymized Data. We may share or disclose aggregate and Anonymized Data about you with any party for any reason, including for marketing purposes. We do not consider aggregated and Anonymized Data to be Personal Information.
Authorized Third-Party Service Providers. We may share Anonymized Data with our third-party service providers to help us fulfill requests and perform various functions necessary to fulfill our Services including usage analytics, data processing, payment processing, message boards, technology and users services and account management. For example, our service providers may provide to us and analyze on our behalf usage information so that we can identify which of our services are most popular and how they can be improved. We may provide these third parties information collected as needed to perform their functions, but they are prohibited from using it for other purposes and specifically agree to maintain the confidentiality of such information.
· comply with a law, regulation, legal process, or governmental request;
· protect the safety of any person including to prevent death or imminent bodily harm;
· detect, prevent, and address fraud, security, or technical issues; or
· protect Complete Athlete’s rights or property.
We have the right to provide a User’s billing, account, or use records, and related information in response to lawful process, court orders, subpoenas, witness summons, or warrants, or to protect our rights, customers, or business.
Other Purposes. Complete Athlete may also share or disclose your information, including Personal Information, for purposes required or authorized by or under applicable law.
ACCESSING AND MODIFYING YOUR INFORMATION
Modifying Your Information. We take reasonable steps to ensure that any Personal Information in our custody is accurate and up-to-date for the purposes for which the Personal Information is to be used by us. In most instances, we rely on Users to notify us of any changes to their Personal Information. To this end, if you are a registered User, we provide you with tools and account settings to access, correct, delete, or modify some of the Personal Information, such as name and/or username and password, that you provide to us and which is associated with your account. Upon written request to Help@MyCompleteAthlete.com you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to that Personal Information.
Retention of Personal Information
Destruction of Personal Information. We routinely destroy Personal Information that is no longer required for the purposes described herein, in accordance with applicable laws.
Electronic Communications. By using the Services or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or sending an e-mail. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at Help@MyCompleteAthlete.com.
COMPLETE ATHLETE’S POLICY TOWARD CHILDREN
Your privacy is important to us, and we recognize the need to provide additional privacy protection for children using the Services. Our privacy practices are guided by the United States' Children's Online Privacy Protection Act of 1998 (“COPPA”), as well as data privacy laws in the United States and other applicable countries. In all cases, we encourage younger users to always check with their parents or guardians before entering information on any website or mobile application and suggest families discuss their household guidelines regarding the online sharing of Personal Information.
Because our Services offer a range of activities for users of all ages, we may collect Personal Information from children under thirteen (13) or the equivalent minimum age in the relevant jurisdiction. To protect the privacy of these children and maintain compliance under COPPA, under thirteen (13) or the equivalent minimum age in the relevant jurisdiction, we have implemented a number of precautions, such as:
· Unless otherwise authorized by law, we will not collect Personal Information from a child without a parent or legal guardian’s consent.
· In any instance where we do collect Personal Information from a child, we will only ask for as much information as necessary for the child to participate in our Services, and it will only be retained as is reasonably necessary to allow your child to participate in the Services, or as required by law.
· We will not knowingly share a child’s Personal Information with anyone for any purpose, except as required by law.
· In the event we discover that we have collected a child’s Personal Information in a manner inconsistent with COPPA’s requirements, we will either delete that information or immediately seek the parent or legal guardian’s consent to such collection.
· Parents or legal guardians may contact us at the address set forth herein to ask if we have collected their child's Personal Information, to review that information, if any, request that we stop collecting this information and/or disclosing it to a third-party where such disclosure is unrelated to the Services, and have it changed or deleted. Such requests are subject to us verifying to our satisfaction that the requester is in fact the child's parent or legal guardian. In any correspondence such as e-mail or mail, please include the child’s name and/or username and the parent’s email address and telephone number.
QUESTIONS AND CONCERNS
Please contact us (using the contact details below) if you have any concerns or complaints about the manner in which we have collected or handled your information. We will inquire into your complaint and respond to you within a reasonable period. If you are not satisfied with our response, you can contact us to discuss your concerns.
You have the following rights:
· the right to ask us to provide you with copies of Personal Information that we hold about you at any time, subject to a fee specified by law;
· the right to ask us to update and correct any out-of-date or incorrect Personal Information that we hold about you free of charge; and
· the right to opt out of receiving marketing information from us and the right to request that we not share your Personal Information with Authors, subject matter experts, and publishers. If you opt-out after we have shared Personal Information, we will request that the parties with whom we shared the information remove your Personal Information and cease contacting you. This may take some time.
If you wish to exercise any of the above rights, please contact us at Help@MyCompleteAthlete.com.
Last Updated: December 13, 2017